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Kitchenware Return Policy
1. No-Return Policy for Kitchenware
All kitchenware products sold by Zarak Consultants Ltd (trading as Gulrang) are supplied on a strict no-return basis, except where required by applicable consumer law.
1.1 Mandatory Inspection Upon Delivery
Customers must inspect all kitchenware items at the time of delivery.
The delivery note or receipt must be signed by the customer (or their authorised representative) to confirm:
The goods were delivered in acceptable condition,
No visible damage or defects were present at the time of delivery, and
The correct items and quantities were received.
1.2 Acceptance of Goods
By signing the delivery note, the customer confirms that:
The goods were inspected,
They meet the expected quality and specification at the time of delivery, and
The order is considered accepted.
After acceptance, no returns, exchanges, or refunds will be permitted for kitchenware items for any reason, unless the item is later proven to be inherently faulty under applicable law.
1.3 Faulty Items (Statutory Rights)
This policy does not affect the customer’s statutory rights.
If a kitchenware item is found to be faulty due to a manufacturing defect (not wear, misuse, or accidental damage), the customer must notify us within a reasonable time and provide evidence.
We will then review and may offer a repair, replacement, or refund as required by UK consumer law.
Payment Terms & Invoicing Policy
These Payment Terms apply to all purchases made from Zarak Consultants Ltd (Gulrang) unless otherwise agreed in writing.
2. Payment Terms
2.1 Due Date
Payment is due within fourteen (14) calendar days from the invoice date.
Unless otherwise agreed, all invoices are considered Net 14.
(Note: If you intended “Net 28,” change this—but your text said “14 days (Net 28)” which is contradictory.)
2.2 Accepted Payment Methods
We accept the following methods:
Bank transfer
Debit or credit card
Any alternative payment methods stated on the invoice or checkout page
2.3 Remittance Advice
Please send all remittance confirmations to:
📧 info@gulrang.co.uk
Include the invoice number and any relevant payment reference.
3. Late Payment & Administrative Fees
3.1 Late Payment Charges
If payment is not received by the due date:
An administration fee of 5% of the invoice value may be applied to the outstanding balance.
3.2 Credit & Dispatch Suspension
We reserve the right to:
Pause processing or dispatch of any pending orders, and/or
Suspend or restrict further credit facilities
until the overdue account is fully settled.
3.3 Legal Rights
We reserve the right to recover reasonable costs associated with debt recovery, in accordance with applicable UK late payment legislation (including the Late Payment of Commercial Debts Regulations where applicable).
4. Invoice Disputes
Any queries or disputes relating to an invoice must be raised within seven (7) calendar days from the date of receipt.
Failure to raise a dispute within that period will be treated as acceptance of the invoice.
Raising a dispute does not entitle the customer to delay undisputed portions of payment.
5. Title & Risk
5.1 Retention of Title
All goods remain the property of Zarak Consultants Ltd (Gulrang) until payment is received in full for all invoices relating to the order.
5.2 Transfer of Risk
Risk in the goods passes to the customer upon delivery, regardless of whether payment has been completed.
The customer is responsible for the safe storage, handling, and insurance of the goods after delivery.
6. Accounts Contact Information
For all invoice, accounts, or payment-related enquiries: